Job Postings
Customer Service/Intake Representative
Posting Date:
Feb. 26, 2010
Summary:
Summary of Position:
This position is responsible for assisting customers and referral sources with their Medical Equipment needs timely and efficiently.
This position is 8:30am – 5:00pm (Tuesday, Wednesday, Thursday, Friday with occasional Saturdays).
Description:
JOB DESCRIPTION
Department: Medical
Division: Medical
Reports To: Customer Service Director
Summary of Position:
This position is responsible for assisting customers and referral sources with their Medical Equipment needs timely and efficiently.
Essential Job Requirements:
- Assist customers with appropriate medical equipment
- Responsible for complete data entry and physician orders for medical items
- Ensure patient information is entered correctly and updated as necessary
- Answer phones and direct to appropriate extensions
- Understand insurance coverage and guidelines
- Acquire pre-authorization on certain insurances
- Responsible for pricing items and placing on sales floor
- Check for items to be restocked in morning and afternoon
- Keep showroom, shelves, desk and work area clean and organized
- Call customers regarding special orders
- Coordinate deliveries with logistics department
- Close registers upon completion of business day
- Roll phones at beginning and end of day
- Inform purchasing of items that are low in stock
- Track and/or correct rental serial numbers in QS1
- Fit mastectomy patients for correct bras and prostheses
- Perform other duties as assigned by management
Educational Requirements:
High school diploma or equivalent
Experience Requirements:
A minimum of 1-year customer service experience is preferred.
Skills & Equipment Requirements:
- Office equipment used – computer, telephone, fax machine
- Excellent customer service skills
- Attention to detail
- Ability to communicate well with patients and co-workers
Physical Requirements:
- Sitting (<50%), standing (<50%), walking (<50%), bending (<30%), stooping (<20%), reaching (<25%)
- Occasionally lifting or moving items up to 30 pounds 30% of the time
- Visual abilities to include reading, distance vision and peripheral vision
Supervisory Responsibility:
Not Applicable
Working Conditions :
Inside, with controlled temperatures, good lighting and ventilation
Dress Code Requirements:
Business casual
